Case Processing Officer, Shenzhen or Guangzhou – Latitude

China
Posted 2 years ago

Job Description

Title : Case Processing Officer

(Full-time / Part-time)

Location : Hong Kong / Shenzhen / Remote work

Reporting to : Country Head, Greater China

JOB PURPOSE: Assists clients in arranging, finalizing, and submitting the files on their behalf to the Government. Conducts communication with clients in a professional manner and delivers the best customer service experience.

MAIN DUTIES AND RESPONSIBILITIES:

· Provide processing support to the Citizenship & Residency Directors (Sales Consultants).

· Accurately gather information, fill out forms correctly and promptly, organize files and ensure 100% accuracy in applications for CIPs.

· Ensure compliance with all CIP rules and related laws and policies.

· Effectively manage own and team’s caseloads under time pressures and within resource allocations.

· Deal with a range of clients and stakeholders and respond to enquiries promptly.

· Prepare correspondence to clients and stakeholders.

· Undertake case-related investigations.

· Other duties and all reasonable directions as outlined by Management.

Skills and Experiences Required:

· Strong knowledge & experience in document processing for various programs.

· Fluent in Chinese, conversational English preferred

· Good Communication skills.

· Good Customer service skills.

What we offer:

· Working in an international environment for the industry leader

· Continues professional development and training

· Competitive incentive package, flexible work.

Send your CV and cover letter to Aleksandra Smolen at China@latitudeworld.com

岗位名称:移民文案

(全职/兼职)

地点: 香港/ 深圳 / 广州 / 远程工作

岗位描述:根据客户的具体情况进行申请材料的收集、汇总、审核,并指导客户准备和提供任何补充材料,根据各项目的审理流程按要求填表申报;配合并协助客服部与客户进行沟通,为其提供专业的解答和指导方案。

主要职责:

· 全力配合公司销售团队开展公司业务;

· 收集、整理、制作、翻译与客户的移民申请相关的全套移民申请材料,准确、及时地按照移民局要求填写各项表格;

· 为合作伙伴提供专业的移民咨询和优质的文案培训;

· 在时间压力和资源分配上有效管理和协调自己和团队的工作量。

· 有解决突发问题的能力,善于与使领馆,合作伙伴沟通,及时跟进客户申请进展;

· 制定移民项目申请培训计划,定期分享最新移民政策、申请要求、困难与调整等;

· 进行与申请相关的调查;

· 及时完成领导安排的其它工作任务。

任职要求:

· 熟悉投资移民,尤其是欧洲移民申请及材料准备;

· 优秀的中英文口头和书面表达能力;

· 良好的人际沟通能力、应变能力和组织协调能力;

· 细心、耐心、脚踏实地;

· 心态好,能承受一定的压力,吃苦耐劳,敬业;

· 有同行业相关工作经验者优先。

薪资待遇:

· 国际化的工作环境,公司领导均为业内领袖人物;

· 良好的职业发展渠道,持续的学习和提升机会;

· 灵活的工作时间,具有竞争力的薪资待遇

Send your CV and cover letter to Aleksandra Smolen at China@latitudeworld.com

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