Case Processing Officer, Shenzhen or Guangzhou – Latitude
Job Description
Title : Case Processing Officer
(Full-time / Part-time)
Location : Hong Kong / Shenzhen / Remote work
Reporting to : Country Head, Greater China
JOB PURPOSE: Assists clients in arranging, finalizing, and submitting the files on their behalf to the Government. Conducts communication with clients in a professional manner and delivers the best customer service experience.
MAIN DUTIES AND RESPONSIBILITIES:
· Provide processing support to the Citizenship & Residency Directors (Sales Consultants).
· Accurately gather information, fill out forms correctly and promptly, organize files and ensure 100% accuracy in applications for CIPs.
· Ensure compliance with all CIP rules and related laws and policies.
· Effectively manage own and team’s caseloads under time pressures and within resource allocations.
· Deal with a range of clients and stakeholders and respond to enquiries promptly.
· Prepare correspondence to clients and stakeholders.
· Undertake case-related investigations.
· Other duties and all reasonable directions as outlined by Management.
Skills and Experiences Required:
· Strong knowledge & experience in document processing for various programs.
· Fluent in Chinese, conversational English preferred
· Good Communication skills.
· Good Customer service skills.
What we offer:
· Working in an international environment for the industry leader
· Continues professional development and training
· Competitive incentive package, flexible work.
Send your CV and cover letter to Aleksandra Smolen at China@latitudeworld.com
岗位名称：移民文案
（全职/兼职）
地点: 香港/ 深圳 / 广州 / 远程工作
岗位描述：根据客户的具体情况进行申请材料的收集、汇总、审核，并指导客户准备和提供任何补充材料，根据各项目的审理流程按要求填表申报；配合并协助客服部与客户进行沟通，为其提供专业的解答和指导方案。
主要职责：
· 全力配合公司销售团队开展公司业务；
· 收集、整理、制作、翻译与客户的移民申请相关的全套移民申请材料，准确、及时地按照移民局要求填写各项表格；
· 为合作伙伴提供专业的移民咨询和优质的文案培训；
· 在时间压力和资源分配上有效管理和协调自己和团队的工作量。
· 有解决突发问题的能力，善于与使领馆，合作伙伴沟通，及时跟进客户申请进展；
· 制定移民项目申请培训计划，定期分享最新移民政策、申请要求、困难与调整等；
· 进行与申请相关的调查；
· 及时完成领导安排的其它工作任务。
任职要求：
· 熟悉投资移民，尤其是欧洲移民申请及材料准备；
· 优秀的中英文口头和书面表达能力；
· 良好的人际沟通能力、应变能力和组织协调能力；
· 细心、耐心、脚踏实地；
· 心态好，能承受一定的压力，吃苦耐劳，敬业；
· 有同行业相关工作经验者优先。
薪资待遇：
· 国际化的工作环境，公司领导均为业内领袖人物；
· 良好的职业发展渠道，持续的学习和提升机会；
· 灵活的工作时间，具有竞争力的薪资待遇
Send your CV and cover letter to Aleksandra Smolen at China@latitudeworld.com
Job Features
| Job Category | Processing |